INFORMATION: Rushmoor Community Resilience Partnership Group – COVID-19

The following information is from the Rushmoor Community Resilience Partnership Group:


The Coronavirus Hampshire Helpline is now LIVE

How to get help

If you are frail or vulnerable and need information, advice or practical help – or if you are feeling lonely, you can now contact the:

Coronavirus Hampshire helpline: 0333 370 4000

The helpline is open seven days a week from 9am to 5pm for vulnerable people who don’t have family, friends or neighbours that they call on for help. You can speak to a friendly advisor about what you need and how the service can help.

This can be things like information or advice, help with shopping for essential food or household supplies, collecting your medicine, pet care, or support if you are feeling lonely.

Depending on what you need, your supplies or help may come from our local response centre in Rushmoor, which is being run by the council, the Rushmoor Voluntary Services and local charities.

If you need urgent food supplies, you can expect to receive a food box, which will typically contain Pasta, Cereal, Soup, UHT milk, Long life orange juice, Bread, Apples, Biscuits and Urgent household necessities – if needed. Wherever possible, special dietary needs will be met.

Extremely Vulnerable People

If the government has identified you as ‘extremely vulnerable’ to getting seriously ill from coronavirus because of an underlying health condition, like COPD, certain cancers and auto-immune conditions, or because you are a pregnant woman with underlying health conditions, the NHS will have contacted to you to ask you not to leave home for at least 12 weeks.

If you do not have family and friends who can help, you can register for access to food, medicine and social contact on the Get coronavirus support as an extremely vulnerable person page on the government’s website.

How you can get involved locally

If you would like to volunteer locally, you can register your details on the Rushmoor Voluntary Services website

As always, it is important to stay up to date with the current advice. The latest COVID-19 information from the NHS is available at:


The latest COVID information from government can be found at:

Keeping safe

It is vital that if you are giving, or receiving help, you take precautions to ensure your safety and those of others.

We urge all volunteers to follow the government’s guidance on how to volunteer safely–2/coronavirus-how-to-help-safely

If you are receiving help, you should follow the government’s social distancing and hygiene guidance.

Do not let anyone into your home, unless you have confirmation that they are a registered professional or representative of a recognised voluntary or community sector organisation. Be cautious and curious and ask volunteers for proof of ID.

Changes to Residential Bin Collections

Can I also please make you aware of a change in our residential bin collections in Rushmoor. So we can continue maintaining key services during the Coronavirus (COVID-19) pandemic, we will be moving to fortnightly rubbish collections. Please see more at:

More Information on Covid

If you would like more information on coronavirus please go to