Aldershot Town are delighted to welcome leading leasehold estate management company ELM Group back to the Club as sponsor of the Patrons Lounge.
The Lounge is an ideal location for business networking or simply for supporters to relax and enjoy lunch before a match.
Previously sponsors of the EBB Stadium’s Community Stand, Ethical Leasehold Management (ELM) Limited provide a tailored approach to all sectors of the residential property market and offer a comprehensive service to developers, private landlords, leaseholders and Right to Manage Companies, as well as Housing Associations.
With 45 years’ experience in the retirement sector, they have become leading experts in owning and managing developments for the over 55’s market, under the name Retirement Lease Housing Association (RLHA). Having built upon an enviable reputation in the independent retirement living sector, RLHA are proud to be one of the South of England’s leading leasehold property management companies.
All services and fees are custom built to suit the client, and – as a not-for-profit company – they do not take or accept commissions of any type to supplement the service charge, guaranteeing complete transparency and accountability at every stage.
ELM Group have been shortlisted in the ‘Small and Medium Enterprise’ category at the 2016 CIPD People Management Awards, with ELM Group Chief Executive Lorraine Collis (pictured above, 3rd from right) also nominated in the Champion of Change category at the 2016 Women in Business Awards.
Lorraine’s dedication has earned ELM its reputation as ethical and transparent and, since she joined the company in 2011, her strong leadership has cultivated a cultural change in its working environment. Her progressive business training plan, ‘The ELM Way’, is built on a manifesto of ‘working proudly together as one team to deliver an outstanding service for our customers’.
It has resulted in a business-wide improvement in ELM’s working environment and both employee and customer satisfaction, with a team that is proud of what they do and who they represent. Lorraine manages a leadership team comprising of more than 70% women, and has also overseen a 50% reduction in the number of customer complaints and disputes, as well as a reduction of staff turnover from 20% to 5% in just over two years.